Do you keep ready stock?
Orders are normally made to order and showroom pairs are not sales inventory. Strong leather and sole stocks support production, but availability is checked before confirmation. Rare cancelled-order or overproduction stock is announced through the LUIMAS WhatsApp channel on Wednesdays and Thursdays.
Is storage available?
Orders of 1,000 pairs or more include three months of free storage after completion and ready-to-ship notice. After the free period, storage is charged by carton volume. LUIMAS remains responsible for the goods while they are stored in its warehouse.
Which delivery terms are available?
EXW, FCA, FOB, CFR, CIF, DAP and DDP can be evaluated according to the destination and project. All initial product prices are EXW; transport, insurance, duties and destination services are added according to the chosen term.
Is cargo insured?
When transport remains LUIMAS's responsibility, cargo insurance is mandatory and arranged by LUIMAS. Transport risk transfers according to the agreed Incoterms rule. This does not limit responsibility for a verified manufacturing defect.
Which export documents are supplied?
Our foreign-trade team prepares the applicable proforma and commercial invoice, packing and checking lists, certificate of origin, A.TR or EUR.1, customs and transport documents, and requested laboratory or QC records.
What should I do if freight damage is visible?
Record visible damage on the delivery document or carrier report and send photographs, video and carton labels without delay. Carrier or insurer notification deadlines apply; LUIMAS supports preparation of the claim file.
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